Refunds and Cancellations

Returns & Refunds Policy

At WeavenVibe, we take great care in curating authentic handloom sarees. Each piece is checked before dispatch, but in the rare case of a defective or damaged product, our return and refund policy applies as follows:

Eligibility
- Returns, refunds are only applicable for defective or damaged products.
- A complete uncut video recording of the package being opened, along with a full inspection of the saree from beginning till end is mandatory to process any return or refund request.
- The return request needs to be initiated within 48 hours of delivery of the saree.
- No exchange option is available currently.

How to Initiate
- Send us an email to info@weavenvibe.com along with the video attachment, problem description and order/invoice details.
- On receipt of your email and validation, we will initiate the return shipment within 3 days.

Return Shipping
- If pickup service is available at your location, we will arrange it.
- If pickup service is not available, you will need to self-ship the product.
- A maximum of ₹150 will be provided as a credit note towards reverse shipping costs.

Important Notes
- Products without the mandatory opening video will not be eligible for return/refund.
- Items that are used, washed, or missing original tags/packaging will not be accepted.
- Refunds are processed only after the returned product passes quality/verification checks.
- For Prepaid orders, the amount will be refunded to the bank account in 10 days after quality/verification check.

Cancellations
- Accepted only before the order is shipped.
- In case of pre-paid orders, if the cancellation is approved, refund will be processed within 7 business days to the original payment method.